New Samsara Research Says Digitization Improves Business Resilience and Profits for Operations Leaders

Samsara Inc has shared its inaugural State of Connected Operations Report, which contains perspectives from 1,500+ operations leaders. It inveils how digitization drives business resilience, why the new industrial workforce is demanding intelligent tools, and how investments in sustainability are paying off.

It also shared that Connected Operations Leaders with the highest level of digital maturity are better equipped to thrive in 2022 and beyond. Sanjit Biswas, co-founder and CEO of Samsara, stated, “Operations leaders are managing through a turbulent time marked by record inflation, rising interest rates, and immense supply chain pressure. While they have a long history of surviving challenging economic cycles, what’s different this time is the advantage of digitization. Our new research puts a stake in the ground on what it takes to be resilient. Connected Operations Leaders are ahead of the pack and represent what’s possible with the right action and technology.”

Digitizing Operations Improves the Ability to Deal with Disruptions

The supply chain disruptions caused due to the COVID-19 pandemic led to many unexpected problems. 95% of respondents agreed that digitizing operations could improve their ability to deal with disruptions. Operations leaders who are connected also benefit financially from digital transformation. About 99% admitted to seeing increased net profits from such investments. They were also more likely to exceed revenue goals.

Even 80% of respondents who were in the starting stages of digitization admitted that the investments were paying off. In essence, digital technologies can help organizations get ROI quickly and handle economic challenges effectively.

Expectations of Workforce

The industrial workforce wants modern tools and increased safety. It also expects enhanced workflows and technologies. Key factors for recruiting and retaining employees were improving workplace safety (56%) and implementing easy-to-use technology (54%), according to the report by Samsara.

91% of respondents admitted that they offer tech that helps employees work remotely. Implementing flexible work options in 2022 is a high or critical priority for 81% of the respondents.

Connected Operations Leaders are 6.5 times more likely to offer remote work tech to all employees than respondents whose companies are in the starting stages of digitization. Organizations that don’t respond to workforce demands or stick to old-fashioned ways of working will find it hard to attract and retain talent.

The Role of AI and Automation

AI and automation can easily bolster the retention and satisfaction of employees. AI tools like AI cameras and automation inventions like automated workflows are essential for physical operations. Samsara also revealed that 90% of the respondents have already implemented AI and automation technologies or planned to do so by 2023. Most of them expected to see a boost in employee retention due to this important change. 95% of respondents who had already adopted AI and automation confessed that it boosted employee retention.

Other benefits of AI and automation highlighted by the respondents included better business agility, enhanced employee safety, more upskilling opportunities for employees, and a rise in employee satisfaction. So, AI and automation are now essential to improving employee experience.



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